HMRC may contact using more than one method for specific activities

HMRC confirms it may contact you by letter, email, phone or text for certain activities. Some contacts relate to pay, payroll and employment.

HMRC says it sometimes uses more than one way to get in touch. You may get a letter first, then a follow up email, phone call or text. The page lists activities where this can happen.

From 1 June 2026 up to and including 23 November 2026, you may receive a letter or phone call from Verian. This research looks at the time and costs of meeting employer administered tax obligations. Taking part is voluntary and information is confidential and used for research only.